Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions under which Clevotics ("we," "our," or "us") offers refunds for our services, including AI automation solutions, software development, WhatsApp business solutions, and other digital services. By using our services, you agree to this Refund Policy.

We encourage all potential clients to thoroughly evaluate our services, ask questions, and request demonstrations before committing to any paid services to ensure they meet your requirements.

2. Trial Period

Clevotics offers a 14-day free trial period for eligible new users on select services. During this trial period:

• No credit card or payment information is required to start the trial
• You can explore the features and capabilities of our basic plan offerings
• Access to AI automation workflows, chatbot flows, and integration features
• Full technical support to help you evaluate the platform
• The trial automatically expires after 14 days with no charges applied

We strongly recommend utilizing the free trial period to ensure our services meet your business needs before subscribing to any paid plan.

3. Subscription Services

All paid subscription services provided by Clevotics are generally non-refundable. This policy exists because:

• The 14-day free trial allows comprehensive evaluation before purchase
• Services are delivered immediately upon subscription activation
• Resources are allocated and infrastructure provisioned upon service activation
• AI models and automation workflows are deployed specifically for your account

Once a subscription payment is processed, it is considered final and non-refundable for the current billing cycle.

4. Non-Refundable Services

The following services and charges are strictly non-refundable:

5. Exceptional Circumstances for Refunds

While our services are generally non-refundable, we may grant partial or full refunds at our sole discretion under the following exceptional circumstances:

6. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team:

• Cancellation takes effect at the end of your current billing cycle
• You will retain access to services until the end of the paid period
• No refunds will be issued for the remaining days in the current billing cycle
• No future charges will be processed after cancellation
• Your data will be retained according to our data retention policies
• You may export your data before the service termination date

To cancel, please contact support@clevotics.com or use the cancellation option in your account dashboard.

7. Refund Request Process

To request a refund under exceptional circumstances, please follow this process:

8. Service Credits

In lieu of refunds, we may offer service credits for future use in certain situations:

• Extended service downtime or performance issues
• Minor technical inconveniences that don't warrant full refunds
• Goodwill gestures for service improvements
• Credits are non-transferable and must be used within the specified timeframe

9. Chargebacks and Disputes

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your payment provider. Chargebacks may result in:

• Immediate suspension of services and account access
• Additional chargeback processing fees
• Termination of your account and loss of data
• Inability to use our services in the future

We will provide all necessary documentation to payment processors to contest illegitimate chargebacks.

10. Third-Party Services

Some services provided through our platform involve third-party providers (such as WhatsApp Business API, cloud infrastructure, or payment processors). Refunds related to third-party services are subject to those providers' refund policies and may be outside our control. We will assist in facilitating communication with third-party providers when applicable.

11. Custom Development Projects

For custom software development, AI solution implementation, and other project-based work:

• Refund eligibility is determined by the signed project agreement
• Milestone-based payments are non-refundable once the milestone is completed and approved
• Partial refunds may be available for incomplete work if both parties agree to project termination
• Deposits and initial payments are typically non-refundable once work commences
• Source code and deliverables remain property of Clevotics until full payment is received

12. Promotional and Discounted Services

Services purchased at promotional prices, with discount codes, or as part of special offers are non-refundable under all circumstances. These promotional terms are final, and refund requests will not be considered for discounted services.

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated via email to active subscribers. Your continued use of our services after policy updates constitutes acceptance of the revised terms.

14. Contact Information

15. Governing Law

This Refund Policy is governed by the laws of India. Any disputes arising from this policy or refund requests will be subject to the exclusive jurisdiction of the courts in India. This policy should be read in conjunction with our Terms of Service and Privacy Policy.