Terms of Service

Effective Date: January 1, 2025

Last Updated: 11/29/2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Clevotics ("we," "us," or "our"), concerning your access to and use of our AI automation services, web and mobile applications, and website located at clevotics.com (the "Service"). These Terms govern your use of the Service operated by Clevotics.

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you are prohibited from using or accessing this Service or any materials obtained through the Service.

2. Description of Services

Clevotics provides the following services:

AI automation solutions and implementations
Custom software development services
Web and mobile application development
Robotic Process Automation (RPA) solutions
Agile coaching and consulting services
AI-powered business process optimization

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with appropriate notice to our clients.

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years of age to use our services. By using our Service, you represent and warrant that you have the legal capacity to enter into these Terms and comply with all applicable laws.

3.2 Account Information

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

3.3 Corporate Accounts

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

4. AI Services and Data Processing

4.1 AI System Usage

Our AI services utilize machine learning algorithms and artificial intelligence technologies to provide automation solutions. You acknowledge that AI systems may produce outputs that are inaccurate, inappropriate, or unexpected. You are responsible for reviewing and validating all AI-generated outputs before implementation.

4.2 Data Input Responsibility

You are solely responsible for the lawfulness, accuracy, and appropriateness of all data, content, and instructions ("Inputs") provided to our AI systems. You warrant that your Inputs do not violate any laws, regulations, or third-party rights.

4.3 AI Training and Model Improvement

We do not use your confidential business data or proprietary information to train our general AI models. However, we may use anonymized and aggregated usage patterns to improve our services, subject to our Privacy Policy.

4.4 Human Oversight

You agree to implement appropriate human oversight and review processes for all AI-generated decisions and outputs, particularly in critical business operations or where legal compliance is required.

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content, features, and functionality of our Service, including but not limited to text, graphics, logos, software code, AI algorithms, and methodologies, are owned by Clevotics and are protected by Indian and international copyright, trademark, and other intellectual property laws.

5.2 Client Data and Outputs

You retain ownership of all data, content, and information you provide to us. Subject to these Terms, we grant you ownership of the outputs generated specifically for you through our AI services, excluding our underlying proprietary algorithms and methodologies.

5.3 License to Use Our Services

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Service for your internal business purposes in accordance with these Terms.

5.4 Custom Development

For custom software development projects, intellectual property ownership will be specified in separate project agreements. Unless otherwise agreed, you will own the custom applications developed specifically for your business requirements.

6. User Conduct and Prohibited Activities

You agree not to use our Service to:

Violate any applicable laws, regulations, or third-party rights
Engage in any harmful, fraudulent, deceptive, or illegal activities
Upload or transmit malicious code, viruses, or harmful content
Attempt to gain unauthorized access to our systems or networks
Reverse engineer, decompile, or disassemble our software or AI algorithms
Use our AI services to create competing AI products or services
Generate content that is defamatory, discriminatory, or violates privacy rights
Overload our systems or interfere with other users' access to our Service

7. Service Level Agreements and Support

7.1 Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access to our Service. Scheduled maintenance and updates may temporarily affect service availability.

7.2 Technical Support

Technical support is provided during business hours (Monday to Friday, 9:00 AM to 6:00 PM IST) unless otherwise specified in your service agreement. Emergency support may be available for critical issues.

7.3 Service Level Commitments

Specific service level agreements, including uptime commitments and response times, will be detailed in individual service contracts or statements of work.

8. Payment Terms and Billing

8.1 Fees and Payment

Service fees are specified in your service agreement or project proposal. Payment terms are typically net 30 days from invoice date unless otherwise agreed. All fees are exclusive of applicable taxes.

8.2 Late Payments

Late payments may incur interest charges at the rate of 1.5% per month or the maximum allowed by law. We reserve the right to suspend services for overdue accounts.

8.3 Refund Policy

Refunds are generally not provided for services already rendered. Specific refund terms may be included in individual service agreements based on project milestones and deliverables.

9. Disclaimers and Limitations

9.1 Service Disclaimer

OUR SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 AI Output Disclaimer

WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF AI-GENERATED OUTPUTS. YOU ACKNOWLEDGE THAT AI SYSTEMS MAY PRODUCE BIASED, INCORRECT, OR INAPPROPRIATE RESULTS, AND YOU USE SUCH OUTPUTS AT YOUR OWN RISK.

9.3 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CLEVOTICS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION.

10. Indemnification

You agree to indemnify, defend, and hold harmless Clevotics and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with: (a) your use of our Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any data or content you provide to our AI systems.

11. Confidentiality and Data Security

11.1 Confidentiality

We will maintain the confidentiality of your proprietary information and business data in accordance with industry standards and our Privacy Policy. Both parties agree not to disclose confidential information to unauthorized third parties.

11.2 Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no internet-based system can be 100% secure.

11.3 Data Processing Agreement

For clients requiring specific data processing agreements under applicable privacy laws, separate Data Processing Agreements (DPAs) may be executed to supplement these Terms.

12. Termination

12.1 Termination by You

You may terminate your account and these Terms at any time by providing written notice. You remain liable for all charges incurred prior to termination.

12.2 Termination by Us

We may suspend or terminate your access to our Service immediately if you violate these Terms, engage in prohibited activities, or for non-payment of fees after appropriate notice.

12.3 Effect of Termination

Upon termination, your right to access and use our Service will cease. We will provide reasonable assistance in data migration for a period of 30 days following termination, subject to our data retention policies.

13. Compliance and Regulatory Considerations

13.1 Regulatory Compliance

Our AI services are designed to comply with applicable Indian laws and regulations, including the Digital Personal Data Protection Act (DPDPA) 2023 and emerging AI governance guidelines. You are responsible for ensuring your use of our services complies with all applicable laws in your jurisdiction.

13.2 Export Control

You agree to comply with all applicable export control laws and regulations regarding the use of our AI technologies and software solutions.

13.3 Industry-Specific Requirements

For clients in regulated industries (healthcare, finance, etc.), additional compliance requirements and certifications may be addressed through separate agreements and technical specifications.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of India without regard to conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms shall be instituted exclusively in the courts of [Your Jurisdiction], India.

14.2 Alternative Dispute Resolution

Before pursuing formal legal action, the parties agree to attempt resolution through good faith negotiations. If unsuccessful, disputes may be resolved through binding arbitration under Indian Arbitration and Conciliation Act, 2015.

14.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action.

15. Modifications and Updates

We reserve the right to modify these Terms at any time. Material changes will be communicated through email or prominent notices on our website at least 30 days before the effective date. Your continued use of our Service after such modifications constitutes acceptance of the updated Terms. If you do not agree with the modifications, you must discontinue using our Service.

16. Miscellaneous Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Clevotics regarding the use of our Service.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.3 Force Majeure

Neither party will be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, government actions, or network outages.

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: legal@clevotics.com

Phone: +91-9900048209

For technical support and service-related inquiries, please contact: support@clevotics.com

These Terms of Service reflect our commitment to transparent and fair business practices in AI automation and software development services. We regularly review and update these terms to ensure compliance with evolving legal requirements and industry best practices.

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