Privacy Policy

Effective Date: January 1, 2025

Last Updated: 11/29/2025

1. Introduction

Clevotics ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our AI automation services, web and mobile applications, and visit our website. This policy complies with India's Digital Personal Data Protection Act (DPDPA) 2023 and other applicable privacy laws.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Name, email address, phone number, and contact details
Company information, job title, and professional details
Payment and billing information for our services
Technical information including IP addresses, device identifiers, and browser details
Usage data and interaction patterns with our AI systems

2.2 AI Training and Processing Data

Our AI systems may process data you provide for automation services, including business documents, customer interactions, and operational data. We implement strict data minimization principles and only process data necessary for providing our services.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience, analyze website traffic, and improve our services. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use your personal information for the following purposes:

Providing and improving our AI automation and software development services
Training and optimizing AI models while ensuring data privacy and security
Communicating with you about our services, updates, and support
Processing payments and managing customer accounts
Conducting data protection impact assessments and algorithmic audits
Complying with legal obligations and preventing fraud
Marketing our services (with your consent where required)

4. Legal Basis for Processing

We process your personal data based on:

Consent: Where you have explicitly agreed to data processing
Contract Performance: To fulfill our service agreements with you
Legitimate Interests: For business operations, security, and service improvement
Legal Obligations: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With trusted service providers who assist in delivering our services
With your explicit consent for specific purposes
To comply with legal obligations, court orders, or regulatory requirements
To protect our rights, property, or safety, and that of our users
In connection with business transfers, mergers, or acquisitions (with appropriate safeguards)

6. AI-Specific Privacy Protections

6.1 Algorithmic Transparency

We conduct regular algorithmic audits to ensure our AI systems are fair, unbiased, and respect user privacy. We implement privacy-enhancing technologies to minimize data exposure during AI training and processing.

6.2 Data Minimization in AI

Our AI systems are designed with privacy-by-design principles, processing only the minimum data necessary for providing effective automation solutions. We use techniques like differential privacy and federated learning where appropriate.

6.3 Automated Decision-Making

Where our AI systems make automated decisions that significantly affect you, we provide information about the logic involved and offer mechanisms for human review and appeal.

7. Your Rights

Under applicable privacy laws, you have the following rights:

Access: Request information about the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data (subject to legal obligations)
Portability: Request your data in a structured, machine-readable format
Restriction: Request limitation of processing in certain circumstances
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at support@clevotics.com

8. Data Security

We implement comprehensive security measures to protect your personal information:

End-to-end encryption for data transmission and storage
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Secure cloud infrastructure with industry-standard certifications
Employee training on data protection and security protocols
Incident response procedures for data breaches

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. AI training data is anonymized and aggregated to remove personal identifiers after the completion of specific projects.

10. International Data Transfers

We primarily process data within India. When international transfers are necessary, we implement appropriate safeguards including standard contractual clauses, adequacy decisions, or other legally approved mechanisms to ensure your data remains protected according to Indian data protection standards.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you use.

13. Data Breach Notification

In the event of a data breach that poses a risk to your privacy rights, we will notify the relevant authorities within 72 hours as required by law and inform affected individuals without unreasonable delay, providing information about the nature of the breach and steps taken to address it.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes through email or prominent notices on our website. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@clevotics.com

Phone: +91-9900048209

16. Governing Law

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act (DPDPA) 2023. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction], India.

This Privacy Policy demonstrates our commitment to transparency and compliance with Indian data protection laws. We continuously review and update our practices to ensure the highest standards of privacy protection.

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